FAQ and Trouble-Shooting

"Cannot Find File" errors

There are a number of errors possible, both from our autorun software, and from the Windows operating system, that relate to not finding a particular file in a particular location. The best advice we can give is that the given file is not at the given location. Check that the reference to the file is correct, both the path and the filename. Check that the file has not moved or been renamed on the CD. If you are certain the file should be found at that location, as that name, then try this:

Click Start > Run. Type the EXACT path stated by the error and click OK. This will tell you if MS Windows can find the file in that location. If Windows cannot find the file, then neither will our software.

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